Mar
13

Remote Desktop Printing: First Page OK, Remaining Pages Print In Wrong Font

Printing problem in RDP

Aug
23

Outlook Error: “This operation has been cancelled due to restrictions in effect on this computer”

Symptom:  When a user clicks a hyperlink to any internet content from within Outlook, they receive the following message:  “This operation has been cancelled due to restrictions in effect on this computer.” Problem:  The registry entries responsible for handling hyperlinks are either missing or corrupted.  This can be caused by several things.  Recently it seems that most …

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Apr
19

Setup Error: “Path or file specified with /adminfile was not found or did not contain any patches” When Deploying Office 2010

Note:  This article applies to the deployment steps outlined in the following TechNet article: Deploy Office 2010 by using Group Policy computer startup scripts Symptom: Upon trying to deploy Microsoft Office 2010 using group policy and the OCT (Office Customization tool), Office Setup launches, but immediately returns the following error: Setup Error: Path or file …

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Apr
19

ERROR: “Setup Ended with error code 1.” While Deploying Office 2010

Note:  This article applies to the deployment steps outlined in the following TechNet article: Deploy Office 2010 by using Group Policy computer startup scripts Symptom:  Upon attempting deployment of Microsoft Office 2010 using group policy and OCT (the Office Customization Tool), the following error is logged in %LogLocation%: %day% %time% Setup ended with error code …

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Jan
25

Exchange: Allowing One User to Send Email From Another

Problem:  In your Microsoft Exchange organization, it is necessary for several users to send email from the same email address. For example, let’s say that there is a generic email address “theboss@yourorganization.com” and you would like certain members of your staff to be able to send emails from that address, but still have their own …

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Jan
06

Microsoft Office Asks User to Accept License Agreement Each Time An Office Program Is Launched

Symptom:  On Windows Vista or Windows 7, each time a Microsoft Office program is launched the user is asked to accept the license agreement.  This will typically happen on versions of Office older than 2007. Problem:  Due to the difference in the way that user rights are handled in Windows XP and Windows Vista/7, older …

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Jan
03

Error: The Add-in ‘ESET Outlook Plugin’ (C:\PROGRA~1\ESET\ESETNO~1\EPLGOU~1.DLL) cannot be loaded and has been disabled by Outlook. If no update is available, please uninstall the Add-in.

Problem:  After uninstalling an ESET security product, the following message is displayed upon launching Outlook: The Add-in ‘ESET Outlook Plugin’ (C:\PROGRA~1\ESET\ESETNO~1\EPLGOU~1.DLL) cannot be loaded and has been disabled by Outlook. If no update is available, please uninstall the Add-in. Solution:  This article from ESET’s  knowledgebase recommends deleting the “extend.dat” file in the user’s Outlook folder, …

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May
06

You receive a “The document name or path is not valid” error message when you open a document in Word 2002 or 2003

Symptom: After crashing out of Microsoft Word 2002 or 2003, the document that was open can no longer be opened.  The user receives the message: “The document name or path is not valid…” along with some suggestions on how to fix the problem (that don’t work). Problem: Part of the  document has been corrupted, most …

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Mar
15

Outlook: “Sending and Receiving reported error (OX80040600)”

Symptom: When trying to perform a send and receive operation in Outlook, the following error is reported:  “Sending and Receiving reported error (OX80040600)”. Problem: The .pst file that is selected as the mail delivery location for this Outlook profile is corrupt. Solution: Use scanpst.exe to repair the .pst file.  Scanpst.exe can be hard to find, so …

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Feb
28

Outlook 2003 Will Not Open And Consumes 50% or 100% of CPU

Symptom: Microsoft Outlook 2003 hangs on the splash screen and will not open. OUTLOOK.EXE is observed in task manager consuming 50% or 100% of the CPU. Disabling add-ons and/or removing anti-virus software has no effect. Solution: Uninstall “Outlook 2003 with Business Contact Manager Update”. -n

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