Mar
13

Remote Desktop Printing: First Page OK, Remaining Pages Print In Wrong Font

Symptoms: When printing a document to a local printer using Remote Desktop Easy Print (Terminal Server 2008), Microsoft Office documents, such as those from Microsoft Word, will correctly print the first page while printing the rest of the pages using the wrong font. Problem: After much research the best that I can come up with …

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Aug
23

Outlook Error: “This operation has been cancelled due to restrictions in effect on this computer”

Symptom:  When a user clicks a hyperlink to any internet content from within Outlook, they receive the following message:  “This operation has been cancelled due to restrictions in effect on this computer.” Problem:  The registry entries responsible for handling hyperlinks are either missing or corrupted.  This can be caused by several things.  Recently it seems that most …

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Apr
19

Setup Error: “Path or file specified with /adminfile was not found or did not contain any patches” When Deploying Office 2010

Note:  This article applies to the deployment steps outlined in the following TechNet article: Deploy Office 2010 by using Group Policy computer startup scripts Symptom: Upon trying to deploy Microsoft Office 2010 using group policy and the OCT (Office Customization tool), Office Setup launches, but immediately returns the following error: Setup Error: Path or file …

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Apr
19

ERROR: “Setup Ended with error code 1.” While Deploying Office 2010

Note:  This article applies to the deployment steps outlined in the following TechNet article: Deploy Office 2010 by using Group Policy computer startup scripts Symptom:  Upon attempting deployment of Microsoft Office 2010 using group policy and OCT (the Office Customization Tool), the following error is logged in %LogLocation%: %day% %time% Setup ended with error code …

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Jan
25

Exchange: Allowing One User to Send Email From Another

Problem:  In your Microsoft Exchange organization, it is necessary for several users to send email from the same email address. For example, let’s say that there is a generic email address “theboss@yourorganization.com” and you would like certain members of your staff to be able to send emails from that address, but still have their own …

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Jan
06

Microsoft Office Asks User to Accept License Agreement Each Time An Office Program Is Launched

Symptom:  On Windows Vista or Windows 7, each time a Microsoft Office program is launched the user is asked to accept the license agreement.  This will typically happen on versions of Office older than 2007. Problem:  Due to the difference in the way that user rights are handled in Windows XP and Windows Vista/7, older …

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Jan
03

Error: The Add-in ‘ESET Outlook Plugin’ (C:\PROGRA~1\ESET\ESETNO~1\EPLGOU~1.DLL) cannot be loaded and has been disabled by Outlook. If no update is available, please uninstall the Add-in.

Problem:  After uninstalling an ESET security product, the following message is displayed upon launching Outlook: The Add-in ‘ESET Outlook Plugin’ (C:\PROGRA~1\ESET\ESETNO~1\EPLGOU~1.DLL) cannot be loaded and has been disabled by Outlook. If no update is available, please uninstall the Add-in. Solution:  This article from ESET’s  knowledgebase recommends deleting the “extend.dat” file in the user’s Outlook folder, …

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May
06

You receive a “The document name or path is not valid” error message when you open a document in Word 2002 or 2003

Symptom: After crashing out of Microsoft Word 2002 or 2003, the document that was open can no longer be opened.  The user receives the message: “The document name or path is not valid…” along with some suggestions on how to fix the problem (that don’t work). Problem: Part of the  document has been corrupted, most …

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Mar
15

Outlook: “Sending and Receiving reported error (OX80040600)”

Symptom: When trying to perform a send and receive operation in Outlook, the following error is reported:  “Sending and Receiving reported error (OX80040600)”. Problem: The .pst file that is selected as the mail delivery location for this Outlook profile is corrupt. Solution: Use scanpst.exe to repair the .pst file.  Scanpst.exe can be hard to find, so …

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Feb
28

Outlook 2003 Will Not Open And Consumes 50% or 100% of CPU

Symptom: Microsoft Outlook 2003 hangs on the splash screen and will not open. OUTLOOK.EXE is observed in task manager consuming 50% or 100% of the CPU. Disabling add-ons and/or removing anti-virus software has no effect. Solution: Uninstall “Outlook 2003 with Business Contact Manager Update”. -n

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