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Symptoms:  When a user connects to a Windows Server 2008 Terminal Server using Remote Desktop, local printers are correctly redirected but print jobs will not print.  No error was reported and the print queue is empty.  Upon trying to access the printer properties, the following error is reported:  “Printer Properties cannot be displayed. Access is …

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Note:  This article applies to the deployment steps outlined in the following TechNet article: Deploy Office 2010 by using Group Policy computer startup scripts Symptom:  Upon attempting deployment of Microsoft Office 2010 using group policy and OCT (the Office Customization Tool), the following error is logged in %LogLocation%: %day% %time% Setup ended with error code …

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Windows Server Update Services (WSUS) is a free component for Windows Server that allows you to create your own mirror for Windows Update and control every aspect of how updates are distributed on your network. (Download it here.) Prerequisites: Windows Server 2003 or later (or SBS) IIS 6.0 or later .NET Framework 2.0 or later …

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Symptom: Upon launching Microsoft Word 2010 for the first time after installation you are greeted with the following message: Solution: Reboot the computer.  This is a known issue. -n

I was working on a strange problem with Quicken 2011/Windows 7 Professional 64bit/HP Laserjet 4050T. The only driver available is the HP Universal PCL5/PCL6 driver. Everything works great with printing, except when printing from Quicken. Quicken would crash referencing splwow64.exe as the culprit. This is the Thinking Spooler APIS from 32 to 64 Process. As …

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Symptoms: On a computer running Outlook 2000/XP/2003 and connected to an Exchange server, the user gets error 0×8004010f  “The operation failed.  An object could not be found.” when performing a send/receive. Problem: Outlook cannot download the Offline Address Book from the Exchange server due to corruption or a database error. Solution: Rebuild the Offline Address …

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Symptom:  While trying to sync a Blackberry device using Blackberry Desktop Manager, the user gets an error message that reads “Connector Specific Error”. Problem:  Various.  It seems that this can be caused by everything from corrupt calendar data to invalid characters in records.  I have also seen cases where this can be caused by a …

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The SQL Agent for Symantec Backup Exec does a pretty good job of performing full backups of SQL servers.  One strange behavior is that transaction logs are not backed up (or truncated) as part of a “full” backup. If your transaction logs are growing to unacceptable levels, check and see if they have ever been …

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Symptom: When trying to format a newer, high capacity external hard drive or flash drive, the only option given is to format as exFAT.  When an attempt is made to format the volume as exFAT, the following message is returned:  “Windows was unable to complete the format.” Problem: Microsoft’s new filesystem, exFAT (a.k.a. FAT64), is …

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Problem:  After installing Brocade DCFM Pro (Data Center Fabric Manager), you are prompted for a User ID and Password but the setup wizard never asked you to create one. Solution:  Use the default credentials:  User ID:  “Administrator” , Password:  “password” -n