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Mar
14

No POP3 Access With Google Apps

Problem:

A user is able to access their Google Apps (hosted Gmail) account through webmail, but NOT through an email client using POP3 or IMAP.

Cause:

Their user account has an active CAPTCHA that needs to be unlocked.

Solution:

Unlock the user’s CAPTCHA by visiting:

http://mail.google.com/a/your-domain-name.com/UnlockCaptcha

(case sensitive)

You will be prompted for the username and password, and you will have to fill out a CAPTCHA.  This should unlock the mailbox for POP3/IMAP access.

If the described problem continues to occur, consider trying the following:

  • Increase the strength/complexity of the user’s password
  • Increase the interval at which the email client accesses the mailbox for an automatic Send/Receive

-Nick

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