No POP3 Access With Google Apps


A user is able to access their Google Apps (hosted Gmail) account through webmail, but NOT through an email client using POP3 or IMAP.


Their user account has an active CAPTCHA that needs to be unlocked.


Unlock the user’s CAPTCHA by visiting:


(case sensitive)

You will be prompted for the username and password, and you will have to fill out a CAPTCHA.  This should unlock the mailbox for POP3/IMAP access.

If the described problem continues to occur, consider trying the following:

  • Increase the strength/complexity of the user’s password
  • Increase the interval at which the email client accesses the mailbox for an automatic Send/Receive


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