Outlook 2003 Send/Receive Error 0×8004010f “The operation failed. An object could not be found.”

Symptoms: On a computer running Outlook 2000/XP/2003 and connected to an Exchange server, the user gets error 0×8004010f  “The operation failed.  An object could not be found.” when performing a send/receive.

Problem: Outlook cannot download the Offline Address Book from the Exchange server due to corruption or a database error.

Solution: Rebuild the Offline Address Book.

  1. On the Exchange server, launch the Exchange System Manager.
  2. Expand Recipients.
  3. Expand Offline Address Lists
  4. Right-click the address list in question and select Rebuild.


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