May
17
Symptom: Upon trying to connect to a SonicWall SSL VPN with the NetExtender client for Mac OS X, the software immediately reports that the user is disconnected. The log file on the client will contain the line: FATAL: Pppd is not setuid-root and the invoking user is not root. Problem: The latest version of Mac …
May
06
Symptom: After crashing out of Microsoft Word 2002 or 2003, the document that was open can no longer be opened. The user receives the message: “The document name or path is not valid…” along with some suggestions on how to fix the problem (that don’t work). Problem: Part of the document has been corrupted, most …
Apr
21
Symptom: A computer running Windows 2008 R2 with the Hyper-V role installed will randomly blue screen. The blue screen error contains the message: “0x00000101 – CLOCK_WATCHDOG_TIMEOUT” The affected server is equipped with one or more Intel Xeon 55xx series processors or a Core ix desktop processor. Problem: According to Microsoft, these Intel processors “generate incorrect …
Apr
21
The default Administrator password is: “12345678” -n
Apr
20
Recently I had a client whose organization was growing and needed a few more client access licenses for their Windows 2003 Terminal Server. (see this post for an interesting issue that was encountered.) Once the CALs were installed and activated, all was well until it became apparent that the server was refusing connections before it …
Apr
12
Sometimes it is useful to leverage the power of Group Policy in Active Directory to add sites to certain security zones in Internet Explorer. This can save the network admin the trouble of managing the security zone lists for each computer (or user) separately. In the following example, each user on the network needs to …
Mar
15
Symptom: When trying to perform a send and receive operation in Outlook, the following error is reported: “Sending and Receiving reported error (OX80040600)”. Problem: The .pst file that is selected as the mail delivery location for this Outlook profile is corrupt. Solution: Use scanpst.exe to repair the .pst file. Scanpst.exe can be hard to find, so …
Mar
02
The SQL Agent for Symantec Backup Exec does a pretty good job of performing full backups of SQL servers. One strange behavior is that transaction logs are not backed up (or truncated) as part of a “full” backup. If your transaction logs are growing to unacceptable levels, check and see if they have ever been …
Feb
28
Symptom: Microsoft Outlook 2003 hangs on the splash screen and will not open. OUTLOOK.EXE is observed in task manager consuming 50% or 100% of the CPU. Disabling add-ons and/or removing anti-virus software has no effect. Solution: Uninstall “Outlook 2003 with Business Contact Manager Update”. -n
Feb
25
Symptom: Your Terminal Services Licensing Server is no longer activated on or after February 26, 2010. If you try to re-activate the server, you are greeted with the following message: “The License Server Activation Wizard encountered an internal error from the license server. Message Number: 0xc0110011” You may also see the following events in the …
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