Sep
23
Symptom: An RTF (Rich Text File) that is only a couple of kilobytes in size will suddenly grow to several megabytes when attached to an email in Outlook via Word 2007. Problem: As far as I can tell, the problem is caused by issues between Word 2007 and RTFs that contain headers, footers, images or …
Aug
20
Symptoms: On a computer running Outlook 2000/XP/2003 and connected to an Exchange server, the user gets error 0×8004010f “The operation failed. An object could not be found.” when performing a send/receive. Problem: Outlook cannot download the Offline Address Book from the Exchange server due to corruption or a database error. Solution: Rebuild the Offline Address …
Aug
20
Symptoms: A user suddenly stops receiving mail and the POP3 Connector drops an eventID: 203 with an error code of 0x800ccc67. Problem: The POP3 connector will not download messages that have a malformed header & it leaves them on the POP server. Once 5 emails with bad headers accumulate on the server, it stops trying …
Mar
14
Problem: A user is able to access their Google Apps (hosted Gmail) account through webmail, but NOT through an email client using POP3 or IMAP. Cause: Their user account has an active CAPTCHA that needs to be unlocked. Solution: Unlock the user’s CAPTCHA by visiting: http://mail.google.com/a/your-domain-name.com/UnlockCaptcha (case sensitive) You will be prompted for the username …
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