Aug
23
Symptom: When a user clicks a hyperlink to any internet content from within Outlook, they receive the following message: “This operation has been cancelled due to restrictions in effect on this computer.” Problem: The registry entries responsible for handling hyperlinks are either missing or corrupted. This can be caused by several things. Recently it seems that most …
May
02
Symptom: While trying to sync a Blackberry device using Blackberry Desktop Manager, the user gets an error message that reads “Connector Specific Error”. Problem: Various. It seems that this can be caused by everything from corrupt calendar data to invalid characters in records. I have also seen cases where this can be caused by a …
Jan
25
Problem: In your Microsoft Exchange organization, it is necessary for several users to send email from the same email address. For example, let’s say that there is a generic email address “theboss@yourorganization.com” and you would like certain members of your staff to be able to send emails from that address, but still have their own …
Jan
03
Problem: After uninstalling an ESET security product, the following message is displayed upon launching Outlook: The Add-in ‘ESET Outlook Plugin’ (C:\PROGRA~1\ESET\ESETNO~1\EPLGOU~1.DLL) cannot be loaded and has been disabled by Outlook. If no update is available, please uninstall the Add-in. Solution: This article from ESET’s knowledgebase recommends deleting the “extend.dat” file in the user’s Outlook folder, …
Dec
07
Symptom: Upon opening or using Outlook, an error pops up containing the following message: “(path-to-.pst-or-.ost) has reached its maximum size. To reduce the amount of data in this file, select some items that you no longer need, then permanently (shift + del) delete them.” Problem: There are a few different reasons that this can occur. …
Mar
15
Symptom: When trying to perform a send and receive operation in Outlook, the following error is reported: “Sending and Receiving reported error (OX80040600)”. Problem: The .pst file that is selected as the mail delivery location for this Outlook profile is corrupt. Solution: Use scanpst.exe to repair the .pst file. Scanpst.exe can be hard to find, so …
Feb
28
Symptom: Microsoft Outlook 2003 hangs on the splash screen and will not open. OUTLOOK.EXE is observed in task manager consuming 50% or 100% of the CPU. Disabling add-ons and/or removing anti-virus software has no effect. Solution: Uninstall “Outlook 2003 with Business Contact Manager Update”. -n
Jan
18
Symptoms: Outlook behaves erratically specifically when trying to open or close it. Double clicking it will launch an “OUTLOOK.EXE” process, but not load the GUI. The “OUTLOOK.EXE” process cannot be killed. The machine may hang on shutdown if you try to reboot while Outlook is still stuck. There may be sync conflicts in Sync Center …
Sep
23
Symptom: An RTF (Rich Text File) that is only a couple of kilobytes in size will suddenly grow to several megabytes when attached to an email in Outlook via Word 2007. Problem: As far as I can tell, the problem is caused by issues between Word 2007 and RTFs that contain headers, footers, images or …
Aug
20
Symptoms: On a computer running Outlook 2000/XP/2003 and connected to an Exchange server, the user gets error 0×8004010f “The operation failed. An object could not be found.” when performing a send/receive. Problem: Outlook cannot download the Offline Address Book from the Exchange server due to corruption or a database error. Solution: Rebuild the Offline Address …
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