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Symptom:  While trying to sync a Blackberry device using Blackberry Desktop Manager, the user gets an error message that reads “Connector Specific Error”. Problem:  Various.  It seems that this can be caused by everything from corrupt calendar data to invalid characters in records.  I have also seen cases where this can be caused by a …

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Symptom:  When a user clicks a hyperlink to any internet content from within Outlook, they receive the following message:  “This operation has been cancelled due to restrictions in effect on this computer.” Problem:  The registry entries responsible for handling hyperlinks are either missing or corrupted.  This can be caused by several things.  Recently it seems that most …

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…still can’t be done. MagicISO seems to work pretty well though.  As much as I hate installing stuff like that on a server, there seems to be no way around it without actually burning the image to media. It is completely unacceptable that Microsoft continues to leave this feature out of it’s operating systems.  Mac …

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Symptom: When a user tries to open/print or re-print a specific W2 form from QuickBooks Payroll, the Internet Explorer “Download Warning” bar appears at the top of the window.  If the user clears the warning and attempts to download the file, the wrong W2 is printed. Problem: QuickBooks uses Internet Explorer for payroll (and lots …

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Symptom:  Upon opening or using Outlook, an error pops up containing the  following message: “(path-to-.pst-or-.ost) has reached its maximum size. To reduce the amount of data in this file, select some items that you no longer need, then permanently (shift + del) delete them.” Problem:  There are a few different reasons that this can occur. …

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Problem:  After installing Brocade DCFM Pro (Data Center Fabric Manager), you are prompted for a User ID and Password but the setup wizard never asked you to create one. Solution:  Use the default credentials:  User ID:  “Administrator” , Password:  “password” -n

Today I ran across an interesting issue.  Everything was normal on the network except that no users could print to ANY of the network printers.  They could not be pinged or accessed in any way.  The network consisted of a single subnet, single server, and single switch.  I moved some of the printers to other …

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Situation: An organization has users that log into workstations interactively and also log into a Terminal Server with the same user account, but stricter policies are desired for the Terminal Server session than for the users’ interactive session with their own computer.  Also, certain users (such as Administrators) should be exempt from these policies. ex: …

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Symptom: Your Terminal Services Licensing Server is no longer activated on or after February 26, 2010.  If you try to re-activate the server, you are greeted with the following message: “The License Server Activation Wizard encountered an internal error from the license server. Message Number: 0xc0110011” You may also see the following events in the …

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Symptoms: On a computer running Outlook 2000/XP/2003 and connected to an Exchange server, the user gets error 0×8004010f  “The operation failed.  An object could not be found.” when performing a send/receive. Problem: Outlook cannot download the Offline Address Book from the Exchange server due to corruption or a database error. Solution: Rebuild the Offline Address …

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